Just Hours New York: Restoring the fair workweek

Just Hours New York

Low-wage workers need just hours – family-sustaining work schedules that offer enough hours with stable and predictable schedules. Frontline and other tenacious policy advocates join forces in a groundbreaking policy platform that will advance model city and state legislation. Just Hours is already building the leadership and power of retail workers to improve their jobs, amplifying public awareness through the media, and building the political movement for policy change.

The Just Hours campaign aims to:

  • Develop the leadership of workers to achieve family-sustaining scheduling practices
  • Build community support for worker organizing at corporate retailers
  • Win expanded rights through reforms to the New York State partial unemployment insurance system and expanded access to childcare subsidies in New York City
  • Regulate on-call scheduling in New York State
  • Spark legal action against retailers that discriminate based on gender, race, and caregiving status
  • Pursue research with our community partners on the qualitative effects of just-in-time scheduling on retail workers


Frontline has seen major wins for our Just Hours campaign. The office of New York State Attorney General Eric Schneiderman is currently investigating whether on-call shifts violate the labor law in New York stating that workers who report to work for a scheduled shift are entitled to at least four hours of pay at minimum wage, even if they are sent home. Schneiderman sent letters to thirteen major retail companies warning that they may be violating the law, and many of those retailers have fallen into line. Frontline’s work, in conjunction with Schneiderman’s support, has brought 17 of those retailers to change their policies; Abercrombie & FitchGap Inc. (including all five of its brands: Gap, Old Navy, Banana Republic, Athleta and Intermix), Bath & Body WorksVictoria’s Secret, Urban OutfittersJ. Crew, Pier 1 Imports, Aeropostale, Carter’s, David’s Tea, Disney, PacSun, and Zumie have all promised to their end abusive on-call scheduling practices, which have been shown to be damaging to families with children and others in need of care.