GRACE OUTREACH: “Customer Service Training at GO”
Grace Outreach wrote a blog post about the first CFR Customer Service Training held at Grace Outreach in February 2017. “A dozen GO graduates, of various experience levels, attended the informative and engaging training and earned industry-recognized customer service certifications. Over the course of three days, they learned about a variety of topics including employee rights, employer expectations, superior customer service, professional communication and conflict resolution. Pushed out of their comfort zone through role playing and public speaking, the women of GO gained knowledge, experience and confidence.
One student, Shamika R. shared the following, ‘I know my rights now. I can negotiate better. I know how to communicate more effectively. And I feel powerful now!'”